How do I delete my account?
You can delete your MoriPay app account (provided by K&2P Inc.) and related data in the following ways.
Delete in the app
Go to “Account” > “Edit” > “Delete Account”, then follow the on-screen instructions.
If you can't use the app
If you've deleted the app or it won't open, send a request through the contact form (choose “Account deletion request”) or our official LINE account.
1. Send a request → 2. Verify your identity → 3. Review what to do before deletion (such as refunding your balance) → 4. We delete your account and confirm
Before you delete your account
- To get a refund on your MoriPay Balance, request it in the app (“Request a Refund”) before you delete your account. After deletion, you can't request a refund or top up.
- Your physical card balance stays with the payment processor after deletion, and you can keep using your card.
Information deleted with your account
- Login information (email address and password)
- Passport information (name, passport number, date of birth, etc.) and passport photo
- Profile photo
- Device information for push notifications, notification history, and notification settings
- Saved payment cards (including information registered with the payment processor)
- Items in your cart
Information we keep as required by law
- Records of contracts and service use (top-ups, payments, transfers, purchases, etc.): 5 years
- Records of customer complaints and dispute resolution: 3 years
- Access logs (IP addresses and other visit records): 3 months
Information we keep to prevent fraud
- Passport number and date of birth: kept in an irreversible format for 1 year
- Email address and MoriPay ID: kept in an irreversible format for 90 days
All information is deleted once its retention period ends.
Note: Records of electronic financial transactions are kept by the payment processor ([Company name]) as required by applicable laws.
